November 20, 2009
Boise, Idaho
'I found a used Band-Aid in my cinnamon roll'
Lisa Burrows, a local mom, said she found a Band-Aid in her sweet roll purchased at a Boise Albertsons. By Adam Rodriguez
BOISE - A Boise mother shopping for a sweet treat ended up getting much more than she paid for.
And now she'll never eat a cinnamon roll again. "I found a Band Aid in about the third piece of mine," said Lisa Burrows, a local mother of three children. "A used Band-Aid." Burrows said she purchased the sweet snack at the Albertsons on Federal Way last week. And now she wants answers as to how something like a used bandage could wind up in her and her children's food. "It was disgusting, sickening," she said. "My kids had eaten (the rolls) - I wanted to know if I was at risk for any diseases." Burrows says she took the offending sweet roll back to the grocery chain. The store manager, she says, was sickened and sympathetic to her sticky situation. But an Albertsons corporate representative, Burrows said, wasn't so apologetic. "The claims adjuster was very rude and said they were not at fault," she says. She says the adjuster told her the sweet rolls came frozen from a third party baker in New York and it was not Albertsons' fault. "I want some answers," she said. "I want to know why they think they're not responsible for it when they're selling it - it's on their shelf - it has their label on it." Albertsons said in a statement Wednesday that the health and safety of its customers - as well as the integrity of the products it sells is a top priority. "Upon learning of the customer complaint in question, we immediately launched an investigation and contacted the vendor, and neither the vendor nor Albertsons has not been able to verify the merit of the complaint," said Lilia Rodriguez, public affairs manager. "Albertsons complies with all FDA as well as state and local agency regulations to ensure we are following proper food safety guidelines," she added in the statement. "In terms of customer service, our associates work hard every day and in every way to provide our customers the best shopping experience every time they walk into our store. " And the baking company responsible for selling the sugary snacks has not returned phone calls seeking comment. Had the responsible parties responded differently, Burrows said she'd likely continue shopping at her neighborhood store. Tom Shanahan, spokesman for the Idaho Health and Welfare, said assuming the roll was properly cooked when it was prepared, there shouldn't be a health concern. The cooking process would have killed anything that may have been involved. That news might not help Burrows stomach the issue, however. She's still upset - and has lost her sweet tooth for the time being. "I (won't) eat cinnamon rolls again," she said. |
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